Hanabi journal

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Page 3

A bright office window ledge with a laptop, a closed notebook, white chairs, and a tall indoor tree. The quiet setup fits the moment after payment, when the shopper needs a clear next step.
Ecommerce

The page and the email after purchase

The confirmation page and the email after purchase should say what happens next, when the order arrives, and how to ask a question. The email repeats that in plainer words.

By Hanabi

An OPEN sign hangs in a shop window, with the word SHOP printed on the glass. The open door only matters if the counter inside is easy to finish.
Ecommerce

The checkout fields that cost the sale

Fewer fields, a visible total, and a guest path are the checkout changes that protect a sale. Baymard’s research separates browsing from costs, accounts, and long forms you can fix.

By Hanabi